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Product FAQS

Where can we buy your products in the UK?

Please visit our news and stockist page and  you'll hopefully be able to find a stockist or an event we are at near you.

Are your products suitable for people with special dietary requirements?

All of our chilli jams are Allergen free but are produced in a home kitchen.  Nutritional information is displayed on the label.

How should products be stored?

We usually recommend that products are consumed within 6-8 weeks of opening and are stored in the fridge once open

What is the shelf life of your products?

Our jams have a shelf life of 1 year from date of manufacture.  Please check the best before sticker on each jar.
 

Shopping Online FAQS

Is there a minimum order value on the website?

The minimum order is one jar; however, in order to get the best value shipping, we'd recommend you order more than this.

What are your shipping charges?

We charge £3.50 UK delivery on each order. 

How are your goods sent?

All orders are sent with a courier. If you are out, the courier company will deliver a card to your address, if it is possible to do so.

Once you have received a card, it is your responsibility to arrange a re-delivery time directly with the courier.

We will deliver to the address as you enter it, and cannot accept any liability for late or failed delivery if the quoted address is incorrect. We advise that if you are not sure of the address you should check it using the Post Offices Address finding service.

Deliveries are usually Monday to Friday between the hours of 8am and 6pm.

How long does it take to process an order?

We aim to dispatch orders within 2 working days. However, please note that during exceptionally busy periods, for example in November and December, it can take 3-5 working days to process your order.

My order has arrived damaged, what should I do?

Please email us with a note of your order number and an explanation/evidence of the damages. From there we will arrange to send replacements to you.

Do you delivery worldwide?

Unfortunately not, we can only deliver to UK mainland addresses from the website.

Can I place an order over the phone?

Unfortunately we can only take orders online. If this situation changes, we will let you know.